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Check the real-time operational status, latencies, and incident reports for AltPaygate APIs and supporting systems.
Technical Support
Need personalized assistance? Reach out to our 24/7 global support team for mission-critical queries.
Frequently Asked Questions
How fast is your response time?
Our global support team operates 24/7/365. Enterprise clients receive a guaranteed 15-minute response SLA via phone or private Slack channel.
Can I get help integrating the API?
Yes! While our documentation is extremely robust, we offer dedicated onboarding engineers to assist you with architecture and complex edge cases.
What do I do if a transaction is falsely flagged as fraud?
You can easily whitelist customers or bypass specific rules directly in your dashboard. Our support team can also help you tweak your risk-scoring algorithms.
Where do I report a security vulnerability?
We take security seriously. Please report any potential vulnerabilities to security@altpaygate.com, and our dedicated team will reach out immediately.
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